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After Sales & Support
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Product after-sales support

First of all, thank you for choosing our products.
Since the establishment of our company, in line with the concept of mutual trust, mutually beneficial cooperation and common development, product quality has been positioned as the core of the company to participate in market competition.
According to product quality requirements, the company has established a strict quality management system. We strictly control and manage all the links related to product quality, establish scientific inspection procedures, and quantify the inspection indicators, so as to ensure the company's continuous and stable production of qualified products.
The company strictly controls raw materials to prevent unqualified products from flowing into the production site, and establishes a good relationship between supply and demand with the supplier.
In order to protect the health and safety of consumers and ensure product quality, our company provides four guarantees:
 

Technical quality assurance

Our company insists on the service for the user, the user is responsible for, the purpose of the customer satisfaction, ensure the supplied product processing technology, perfect detection means complete, ensure that each technical performance of products are all conform to the requirements of the relevant national standard and the buyer, to ensure that the supplied product production technology level has reached the most advanced manufacturing and assembly of the practice, provide products are new products independently.

Sales and service guarantee

  1. Provide product technical data and development information;
  2. Enjoy product information update and nomination services for life;
  3. Provide free technical training for related products;
  4. Regular technical and quality tracking services;
  5. We will give answers to customers' after-sales consultation within 2 hours during working hours;
  6. For customer complaints of customer products, we shall register the customer complaints after confirming them. Our technicians will analyze the reasons and give us a reply within a week;
  7. Establish user files and improve product quality. In addition to providing technical consulting services to users, the maintenance Center of the company is also responsible for accepting and collecting complaints and consulting information from users, ensuring that problems and requirements raised by users can be handled in a timely manner, and tracking and verifying the handling status. At the same time, establish user files to record the use of the product, for the future product quality improvement to bring the basis. We will continue to strive for excellence to bring customers the most satisfactory products and services.

Guarantee the quality of raw materials required

For the raw materials required by the products, we will choose those suppliers with good quality, good reputation, in line with the national or other more strict technical standards, and strictly according to the ISO9001 quality management system requirements, all raw materials for necessary testing, to ensure that the unqualified raw materials are not put into production.
 

Delivery time guarantee

Our company has advanced production and testing equipment, efficient professional and technical personnel, can ensure that strictly according to the contract in order and time of delivery, according to the contract provisions of the supply of goods, in your required mode of transportation for the user to the designated place.
Our flooring experts are on hand to answer your enquiries.

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CONTACT INFORMATION

Phone: +86 1391 5333 567
E-mail: cs_vtcprojects@163.com
Add: NO.1-2 Xinyuan Road Industrial park of Qianzhou, huishan district, Wuxi Jiangsu province, China.
 
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